Who controls your data
Improve First is the trading name used for this product by THE ENOCH CLOCK LTD, company number 13718059. For privacy questions, contact team@improvefirst.com.
What we collect and why
| Purpose | Personal data | Lawful basis | Typical retention |
|---|---|---|---|
| Provide accounts and saved processes | Name, email address, account status, saved model records and timestamps | Contract and legitimate interests | While the account is active, then normally up to 24 months unless law requires longer |
| Handle payments and subscriptions | Stripe customer ID, plan, subscription status, invoices and payment events | Contract and legal obligations | Financial records are normally kept for up to 7 years |
| Send account, verification and support emails | Email address, message content and delivery metadata | Contract and legitimate interests | Support messages are normally kept for up to 24 months |
| Protect the service | IP address, device/browser data, security logs and abuse signals | Legitimate interests and legal obligations | Security logs are normally kept for up to 12 months |
| Improve the product after consent | Broad usage events such as page views and button clicks | Consent | Analytics events are normally kept for up to 24 months |
Process information and calculator inputs
The calculator is designed to work with practical estimates. Users should avoid entering confidential customer names, patient data, employee disciplinary information, bank details, passwords, secret keys, or other sensitive information into process names, step names, notes or feedback fields.
Saved process models may include business process data that you enter. You are responsible for making sure you have the right to upload or store that information.
Cookies and analytics
Strictly necessary storage is used for login, security and the service to work. Non-essential analytics only run after you choose to allow them. You can change your choice from the Cookie Policy.
Who we share data with
We use carefully selected service providers to run Improve First, including website hosting, database hosting, email delivery, payment processing, GitHub deployment and security tooling. Stripe processes card payments and payment details are handled by Stripe rather than stored by Improve First.
We may disclose information where required by law, to protect rights and safety, or as part of a business transfer affecting Improve First.
International transfers
Some providers may process data outside the UK. Where that happens, we expect appropriate safeguards such as adequacy regulations, standard contractual clauses, or equivalent protections to be used.
AI and automated outputs
Improve First may use automated calculations, rule-based summaries and product-support tooling. These outputs are decision support only. Do not enter sensitive personal data into optional notes or feedback.
Children and minors
Improve First is intended for business and professional use. It is not directed at children under 16, and children should not create accounts or submit personal data.
Security
We use practical security measures including encrypted HTTPS traffic, password hashing, environment-based secrets, access controls, database permissions, dependency scanning and production monitoring. No online service can be guaranteed completely secure.
Your rights
Depending on your location and circumstances, you may have rights to access, correct, delete, restrict or object to the use of your data, and to withdraw consent for analytics. Contact team@improvefirst.com to make a request.
In the UK, you also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.