Useful example

Workflow Bottleneck Calculator

A plain-language example for team leaders, service managers, and process-improvement practitioners. Use it to think about whether an improvement changes total process output, not just one local activity.

Find my process constraint

Example situation

A team has enough demand, but completed work is not increasing even when people improve isolated activities.

Typical model inputs

Flow unit
work items
Demand
45 work items per day

Capacity signals

Request triage

70 per day

Comfortable capacity with some unused time.

Specialist review

38 per day

Highest utilisation and likely queue growth.

Final response

62 per day

Can absorb more completed reviews.

Improvement test

A 20% improvement to specialist review raises total output, while the same improvement to final response does not.