Useful example

Support-Ticket Capacity

A plain-language example for support managers and service leaders. Use it to think about whether an improvement changes total process output, not just one local activity.

Find my process constraint

Example situation

A support team wants to know whether triage, specialist escalation, or closure work is limiting daily completions.

Typical model inputs

Flow unit
tickets
Demand
220 tickets per day

Capacity signals

Triage

260 per day

Enough capacity for current demand.

Specialist escalation

48 per day

Only some tickets visit, but work content is high.

Customer closure

240 per day

Not the current constraint.

Improvement test

Reducing escalation rework can increase total completed tickets more than speeding up ordinary closure steps.